At neweracap.co.uk we only sell products that we actually have in stock. If you can see the cap in the style, colour and size you require then it is available to buy. If not, then we will not have your desired cap in stock.

We do restock certain styles on a regular basis but cannot guarantee all styles/sizes will become available. Due to the huge range of caps we offer, we are confident however, that we will have something in stock to suit your requirements.

We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. Customers who wish to be kept informed of new styles should subscribe to our E-mail newsletter.

Our Newsletters are emailed to subscribers when new product is released. This gives you the chance to be the first to hear about our latest styles. Subscription is free and you can join on the homepage at neweracap.co.uk. When you place an order, we also give you the opportunity to opt-in to our newsletter.  We respect your privacy and will not pass on your details to any other companies or organisations and will only use your email to send you the newsletters. Full details of our privacy statement can be found here.

To opt-out of our email newsletter, simply click on the ‘Safe Unsubscribe’ link at the bottom of the email we sent you. You will then be instantly unsubscribed and will receive no further E-mail Newsletters unless you choose to re-subscribe to them.

yes we now sell ‘blank’ 59FIFTYs, available in our E-Shop as 'Basic Originals'.

We currently do not offer a cap customisation service.

Our Visor Stickers are part of the branding that tells everyone you’re wearing a genuine, authentic New Era 59FIFTY. Sometimes you may find the sticker on the upper or lower peak, depending on the design and fabric of the cap. The stickers are fixed to the cap’s peak during the manufacturing process. We do not keep spare stickers and are unable to supply stickers if yours has been removed.

Firstly, ordering your cap from the official New Era Cap website or a New Era Cap store ensures its genuine authenticity. We also supply retailers - you can use the ‘Retail Locator’ to find a stockist near you. We advise you not to purchase from unofficial  sources, particularly auction websites, due to the large quantity of counterfeit 59FIFTYs in circulation. We are working continually to remove inferior counterfeit products from circulation. If you wish to report counterfeit products, then please contact us using the link in the menu above.

As well as PayPal, We accept Visa, Visa Electron, Mastercard, Switch/Maestro and Solo debit and credit cards. Look for these symbols on your card - if your card has one, then you can use it.

Ordering through the website is via HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). This means you are buying from us via a secure connection. Look for the Padlock symbol on your browser for verification. Our website is also tested regularly to keep it hacker-safe.

No. For your added protection. your card details are not stored on our system.  You will need to enter your card details each time you purchase from us.

Yes - we allow you to enter a shipping address to send your goods to a different address. You must still enter your full card billing address which will be authenticated when you place your order. Please note that we use advanced fraud screening software to identify and stop fraudulent purchases. This is for your own protection. We work closely with the Police to prosecute criminal activity.

Firstly try again and make sure enter your card details correctly. We require the card number (the long number that runs through the middle of the card), the expiry date and the CVN (The Card Verification number - the last three digits on the reverse of the card). If you have a Switch/Maestro or Solo card, your card may also have a Card Issue Number and/or a Issue Date. If your card has these, you must enter them exactly as presented on the card.

Other reasons for an unsuccessful order might include: Card expired, Card not authorized by the issuing bank, Address not successfully verified etc. For security reasons we cannot disclose the exact reasons for an unsuccessful order.

Please note that we use advanced fraud screening software to identify and stop fraudulent purchases. This is for your own protection. We work closely with the Police to prosecute criminal activity.

You may order up to ten products (excluding cap gift boxes) from our website in a single transaction.

Enter your email address here and we'll send you your login details again.

When you place your next order, simply update the contact details on your account page. When your order is successfully placed, your contact details will be updated in our records.

On the rare occasion that we are unable to supply a cap that you have ordered, we will notify you before dispatching your order. We may offer an alternative or a refund.

Due to licensing restrictions, we can only supply countries listed on our Shipping Information page. We are unable to ship goods outside of these countries.

Shipping costs and delivery timescales can be found on our Shipping Information page.

All UK orders are sent Royal Mail First Class Recorded and overseas orders are shipped Royal Mail Air Mail Recorded. These orders cannot be tracked, but if you have not received your order within the stated delivery time then please contact us for assistance. When you place an order with us, we will send you an ‘Order Confirmation’ email. 

Please contact us as soon as possible - if the goods have not yet been shipped to you, we may be able to cancel or modify the the order and refund your account if applicable.  If the order has already been sent to you, you will need to return these to us for a refund.

In all correspondence with us, please quote the ‘Web Reference Number’. This is your unique order number, and begins with WEB00XXXXX. We will give you this order number on the confirmation page when you place your order, as well as on the Order Confirmation Email we send you.

Firstly read ourReturns Policy. To return an order to us, please place the items you wish to return back in the bag to seal them. The items should then be placed in the box we sent you. Enclose the bottom part of the packing slip we gave you and write clearly on it the reason for the return. Seal the box and place the RA Label (Returns Address) label on the box, over the top of the original address label. You can post the box back to us via Royal Mail (or if sending from overseas, your Country's Postal Service). We recommend that when returning items over a value of £50.00, you opt for a recored delivery service.

If you wish to adjust the sizing of your cap a little, then you can follow the advice we give in the Cap Information section. Please note that if you attempt to resize your cap, we will not be able to accept it as a returned item.

We give you 30 days from the order date in which to return the products to us. Your goods must be unworn and unlaundered. To do return goods to us, read how to do so in our Returns Policy.

No. We do not offer an exchange service. If you have bought a cap that you no longer wish to keep, assuming it meets our conditions (outlined in our Returns Policy) then you may return it for a refund. In the meantime, you can return to the E-Shop and place a new order.

Yes. On the rare occasion that a cap is faulty or damaged in transit, you can return it to us for a full refund or replacement. Further details can be found in our Returns Policy.

Yes. In the unlikely event that you have an incorrect item, you can return the item(s) to us unworn and unlaundered in the original packaging and we'll make sure you are not charged for it. Complete the returns order form for your item, giving the reason for the return as "Item Incorrect". Once we receive the incorrect item we will despatch the correct item. Further details can be found in our Returns Policy.

When we refund you, we will refund back onto the card used to make the original purchase. We will notify you when we refund your returned goods. Refunds may take 7-10 working days to appear on your statement. Please wait at least 10 working days before contacting us.